Verizon says outage resolved after customers across the U.S. lost ...
A Verizon spokesperson told CBS News that an outage that customers reported beginning around noon Eastern Time had been resolved.
www.cbsnews.comHere are the latest verified updates on Verizon outage events in January 2026, based on recent reporting:
- Verizon outage resolved after widespread service disruptions across the U.S. began around noon ET on January 13, 2026. The company attributed the issue to a software-related problem and said it was working to restore connectivity, with a full resolution announced later that day and follow-up guidance issued to customers.[3][4][8]
- Verizon apologized for the disruption and indicated that customers affected would receive account credits as part of “making this right” once service was restored.[2][8]
- Impact and recovery details: Downdetector and multiple outlets reported tens to hundreds of thousands of reports at peak (roughly around 1 PM ET), with service gradually returning throughout the afternoon and evening; some users were advised to restart devices to reconnect after restoration.[4][6][7]
- Context and explanations: Verizon publicly indicated a software issue as the root cause and noted that a postmortem would follow; observers highlighted that outages remain a possible reality despite ongoing resilience efforts in networks.[1][10]
If you’d like, I can pull the latest local impact for São Paulo or Brazil-specific user experiences, or summarize official Verizon guidance for customers (credits, remediation steps, and timelines) in a concise checklist.
Citations:
- Verizon outage updates and resolution timeline[8][3][4]
- Credits and customer remediation statements[2][8]
- Peak impact and restoration details (Downdetector references)[6][7][4]
- Root cause and postmortem context[10][1]